Return & Refund Policy
Returns and Replacements are done if ONLY wrong products or damage products are received by the customer.
If you received a damaged/defective product and you want to return it or refund it, please provide us the unboxing video first.
The unboxing video is mandatory. Without the unboxing video, we can’t help you with return/refunds.
We can ask you more short videos or photos too, if needed to provide the best experience and trustworthy service to our customers.
Please keep all received materials from the parcel till you didn’t receive any resolution.
If you didn’t pack it well as we did and we received that product in damaged condition, we can’t help you. For transparency between us, we always make an unboxing video of each return received the parcel.